发明名称 |
System and method for automating customer relations in a communications environment |
摘要 |
A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.
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申请公布号 |
US2006215833(A1) |
申请公布日期 |
2006.09.28 |
申请号 |
US20050086794 |
申请日期 |
2005.03.22 |
申请人 |
SBC KNOWLEDGE VENTURES, L.P. |
发明人 |
MAHONEY KIRK;DALLESSANDRO LONA N.;BRITT JAMES A.;BRUUN DOUGLAS;GARCIA ROSALINDA;PADEN JONATHAN;PATE ELLEN;ROBINSON KRISTINA;WIATT TOM |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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