| 摘要 |
<P>PROBLEM TO BE SOLVED: To send an engineer to a set facility without delay of time, and appropriately acquire the work. <P>SOLUTION: A service support server 10 generates record of a work instruction file 32 including customer information, a work identification mark, and a work content, delivers it to one or more portable terminals 18, receives answers showing acceptance or rejection of the work from the portable terminals 18, and instructs a portable terminal selected based on the answers to execute the work. The service support server 10 generates record of a work state file 36 including the work identification mark, a portable terminal identification mark, and execution dates of work steps. A work state showing execution completion of a work step inputted by the portable terminal 18 is transmitted from the portable terminal 18 to the service support server 10 when the portable terminal is communicable with the service support server through a communication network, and the service support server 10 receives the work state and updates the record of the work state file. <P>COPYRIGHT: (C)2006,JPO&NCIPI |
