发明名称 |
PROVIDING MESSAGE-BASED COMMUNICATIONS INFRASTRUCTURE FOR AUTOMATED CALL CENTER POST-CALL PROCESSING |
摘要 |
A system (190) and method (200) for providing a message-based communications infrastructure for automated call center (11) post-call processing is described. Verbal speech utterances in a stream of recorded user messages (194) are identified. The recorded user messages (194) are parsed from a call with a user (82) into a call center (11). The stream of recorded user messages (194) are stored into a database (34) maintained by the call center (11). The call is processed through an agent (81). One or more of the user messages (194) is presented to the agent (81). Commands on the user messages (194) are executed responsive to the agent (81). |
申请公布号 |
WO2006102030(A1) |
申请公布日期 |
2006.09.28 |
申请号 |
WO2006US09639 |
申请日期 |
2006.03.17 |
申请人 |
INTELLISIST, INC.;ODINAK, GILAD |
发明人 |
ODINAK, GILAD |
分类号 |
H04M3/51;H04M3/53;H04M3/533 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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