发明名称 |
Neural network for controlling calls in a telephone switch |
摘要 |
A method and apparatus are provided for processing calls in an automatic call distributor. The method includes the steps of learning a set of desired resource relationships for servicing a plurality of call processing load conditions in the automatic call distributor and, afterwards, distributing resources of the automatic call distributor based upon call processor loading and the learned desired set of resource relationships.
|
申请公布号 |
US7110526(B1) |
申请公布日期 |
2006.09.19 |
申请号 |
US19980172362 |
申请日期 |
1998.10.14 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC |
发明人 |
DEZONNO ANTHONY J. |
分类号 |
H04M3/00;H04M3/42;H04M3/523;H04M5/00;H04Q3/545;H04Q3/58;H04Q3/64 |
主分类号 |
H04M3/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|