发明名称 ASYNCHRONOUS EVENT HANDLING FOR VIDEO STREAMS IN INTERACTIVEVOICE RESPONSE SYSTEMS
摘要 A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvantages of the prior art. First, the illustrative embodiment enables events to be generated and caught by a script of an IVR system at any time during a call. Second, the illustrative embodiment enables events to be handled in parallel with the execution of a script of the IVR system, thereby enabling the performing of actions respons e to a stream- related event without halting or interfering with other tasks of the IVR script.
申请公布号 CA2537887(A1) 申请公布日期 2006.09.10
申请号 CA20062537887 申请日期 2006.02.28
申请人 AVAYA TECHNOLOGY LLC 发明人 ERHART, GEORGE WILLIAM;MATULA, VALENTINE C.;SKIBA, DAVID JOSEPH
分类号 H04M3/493 主分类号 H04M3/493
代理机构 代理人
主权项
地址