System and method for on hold caller-controlled activities and entertainment

摘要

The present disclosure provides a system and method configured to provide a caller with selectable activities and entertainment when the caller is on-hold. The system and method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to access a plurality of entertainment sources utilizing a selectable link. The receiving system can determine a caller's selection and retrieve the selection from an entertainment provider that stores the selection. The caller can select an entertainment category from a plurality of entertainment categories and select specific audible selections within the categories to be played to the caller. The system and method can provide a menu driven interaction and respond to voice commands and touchtone input to provide the selected entertainment from specific artists, games, and entertainers.