发明名称 |
Method, system and storage medium for tracking technician calls to a call center |
摘要 |
An embodiment of the invention is a method of tracking calls from technicians equipped with technician assistance devices. The method includes a call center personnel accessing a call center terminal and the call center personnel receiving a call from a technician. The call center personnel enters call data through a user interface including a plurality of fields, one of the fields being a designation of whether the call from the technician was necessary or unnecessary. The call data is stored. Upon receiving a request from a user, a report is generated identifying the call from the technician as necessary or unnecessary. A system and computer program for implementing the method are disclosed.
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申请公布号 |
US7092507(B2) |
申请公布日期 |
2006.08.15 |
申请号 |
US20030408943 |
申请日期 |
2003.04.08 |
申请人 |
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION |
发明人 |
SCHELL H. MIKE;MAJURE DUSTIN |
分类号 |
H04M3/00;H04M3/51 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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