| 摘要 |
A method to project staffing needs may include predetermining an optimal prediction method for predicting staffing needs from a plurality of prediction methods based on at least one of a center, a target day in a forecasting horizon and a time interval using historical data. The method may also include predicting future staffing needs for at least one of a selected center, a selected target day and a selected time interval by using the predetermined optimal prediction method for the at least one of selected center, selected target day and selected time interval.
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