Automated and real-time determination of skills of agents and systems in a multimedia communications network,申请号EP20040011886-传众专利搜索

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发明名称	Automated and real-time determination of skills of agents and systems in a multimedia communications network
摘要
申请公布号	EP1484903(A3)	申请公布日期	2006.07.26
申请号	EP20040011886	申请日期	2004.05.19
申请人	GENESYS TELECOMMUNICATIONS LABORATORIES, INC.	发明人	MCCORD, ALAN WAYNE;LEONARD, COLIN MICHAEL
分类号	G06F17/00;G06Q10/00;H04M3/523;G06F7/00;G06N5/02;H04M3/00;H04M3/51	主分类号	G06F17/00
代理机构		代理人
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