发明名称 Feedback control of call processing in a communication system switch with script selection based on assigned weightings
摘要 Techniques are disclosed for processing communications in a communication system switch in which one or more processing scripts are selected for application to one or more communications in accordance with weightings assigned to at least a subset of the processing scripts. Measurements are determined for one or more switch resources, such as central processing unit (CPU) utilization, associated with processing of the communications using the processing scripts, and the processing script weightings are periodically adjusted in accordance with the determined measurements. The system resource measurements may be generally characterized as comprising resource limit measurements, business objective measurements, or other types of measurements. The invention facilitates the processing of communications in the system switch and provides improved efficiency and reliability.
申请公布号 US7082194(B2) 申请公布日期 2006.07.25
申请号 US20020251136 申请日期 2002.09.20
申请人 AVAYA TECHNOLOGY CORP. 发明人 BROWNE NIGEL A.;SILVERSTEIN STEVEN M.
分类号 H04M3/523;H04Q3/64 主分类号 H04M3/523
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