| 摘要 |
A technique is disclosed for automatically prioritizing requests for service of systems. A service request is generated upon detection of an indicator of a potentially serviceable condition in the system. Based upon the service request, a knowledge base is consulted that may contain prioritization scores for particular indicators, conditions, systems, customers and so forth. Service recommendations are then prioritized based upon the information. Similar prioritization among service requests may also be made based upon the information. The prioritizations may be adjusted or new prioritizations may be made based upon other factors, such as downtime experienced or anticipated, customer need, contract provisions, and so forth.
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