INFORMATION PROVIDING SYSTEM AND METHOD USING REAL-TIME STREAMING TRANSMISSION

摘要

Disclosed is an information providing system and method using real-time streaming transmission. In a system connected to a least one user terminal and a counselor terminal through a network, information is provided according to a request of the user terminal. That is, when an information providing request is provided through a user terminal, established guidance data are provided to the user terminal, a counselor terminal for responding to the user's information request is selected, and call data including the user's speech data provided by the user terminal according to the provision of guidance data are recorded. The recorded call data are transmitted to the selected counselor terminal so that the counselor may recognize the user's request contents. Response information according to the call data transmitted by the counselor terminal is provided to the user terminal.