发明名称 |
Operator network that routes customer care calls based on subscriber/device profile and CSR skill set |
摘要 |
An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.
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申请公布号 |
US2006143058(A1) |
申请公布日期 |
2006.06.29 |
申请号 |
US20050247459 |
申请日期 |
2005.10.11 |
申请人 |
BRUNET JEFFREY;COLLINS IAN;CHOWDHARY YOUSUF;RAO BINDU RAMA |
发明人 |
BRUNET JEFFREY;COLLINS IAN;CHOWDHARY YOUSUF;RAO BINDU RAMA |
分类号 |
G06F9/44 |
主分类号 |
G06F9/44 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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