Apparatus and method for providing user assistance in a wireless terminal employing an avatar

摘要

Provided are a device and a method for processing message-related events generated in a portable terminal. The method for processing message-related events in a portable terminal comprises the steps of storing message-related events generated in the portable terminal, confirming specialists set in advance, so that the message-related events can be processed by the specialists, respectively, calling the confirmed specialists and processing the message-related events, and displaying the processing results set in advance with respect to the specialists with a text/avatar, according to the processing results which are processed by the specialists.