| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a system which permits additional selection of a person in charge according to changes in various situations, regarding a failure/inquiry issue received from a customer. <P>SOLUTION: A most suitable worker is reselected by a worker selection part 113, according to information acquired through periodic monitoring with a monitor part 114, a change in worker situations received with a worker information processing part 107, a change in issue situations received with an issue information processing part 108, and a change in customer information received with a customer information processing part 109. <P>COPYRIGHT: (C)2006,JPO&NCIPI |
