| 摘要 |
The invention relates to a system ( 100 ) for allocating service resources to users ( 20 ) thereof, which service resources are intended to be provided at at least one service point ( 10 ) for service at one or more associated operator positions. The system comprises at least one user terminal ( 30 ) arranged for two-way communication with the device ( 13 ) via a first and/or a second communication network and at least one device ( 13 ) for managing at least one queue and queue information. The first communication network comprises a node for the reception and transmission of messages and the second communication network comprises a server, for example a Web server ( 18 ). The invention also relates to the device ( 13 ), a computer program, a computer program product and a method.
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