METHOD AND APPARATUS TO MANAGE NETWORK BASED RETURN PROCESSING

摘要

A method in a client-server environment (300) having a plurality of client systems (310, 312, 314) coupled to a server over a network (316), the method on the return-processing server (202) for managing the return-processing of one or more manufacturers (306). The method on the return comprising the steps of: coupling to a database (214) containing information about the procedures (716) for at least one manufacturer's product. The return server (202) presents a return-processing template to at least one client system (312) coupled to the server system (202) over a network (316), wherein the template comprises a graphical user interface (700) for receiving information regarding at least one product to be submitted for return-processing. The return-processing server (202) receives the information from the at least one client system (312) of at least one product to be submitted for return-processing.