发明名称 SELECTING RESOURCE BASED ON AVAILABILITY AND SKILL FOR REMOTE COMMUNICATION SYSTEM
摘要 <P>PROBLEM TO BE SOLVED: To disclose a method which enables a user to determine which resources are both skills-qualified and available to perform a specified task, without some of the costs, disadvantages, and limitations of techniques in the prior art. <P>SOLUTION: An illustrative embodiment of the present invention is based on the recognition that the consideration of various conditions of availability, in addition to the consideration of the skills present, affects the outcome of identifying the resources that can and will perform a task. In other words, the illustrative embodiment of the present invention enables the user to determine which resources can perform one or more tasks, based on the criteria of: (i) a skills requirement, (ii) a geographic requirement, and (iii) a time requirement. <P>COPYRIGHT: (C)2006,JPO&NCIPI
申请公布号 JP2006092546(A) 申请公布日期 2006.04.06
申请号 JP20050273014 申请日期 2005.09.21
申请人 AVAYA TECHNOLOGY CORP 发明人 BROTMAN LYNNE S;KHAN ANJUM;SAMMON MICHAEL J;SELIGMANN DOREE DUNCAN
分类号 G06Q10/00 主分类号 G06Q10/00
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