发明名称 |
MACHINE LEARNING |
摘要 |
An automated response system (e.g., an automated voice response system) may employ learning strategies to develop or improve automated response capabilities. Learning strategies may include using communications(e.g., utterances, text messages, etc.) of one party in a conversation (e.g., a customer service agent) to identify and categorize communications of another party in the conversation (e.g., a caller). Classifiers can be build from the categorized communications. Classifiers can be used to identify common communications patterns of a party in a conversation (e.g., an agent). Learning strategies may also include selecting communications as learning opportunities to improve automated response capabilities based on selection criteria (e.g., selection criteria chosen to ensure that the system does not learn from unreliable or insignificant examples). |
申请公布号 |
WO2006031609(A2) |
申请公布日期 |
2006.03.23 |
申请号 |
WO2005US32039 |
申请日期 |
2005.09.07 |
申请人 |
UNVEIL TECHNOLOGIES, INC.;WILLIAMS, DAVID, R.;HILL, JEFFREY |
发明人 |
WILLIAMS, DAVID, R.;HILL, JEFFREY |
分类号 |
H04M3/00;G10L11/00;G10L15/18;G10L15/22;G10L21/00;H04M5/00 |
主分类号 |
H04M3/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|