SYSTEM AND METHOD FOR REPORTING INFORMATION FROM AUTOMATED DIALOG SYSTEMS

摘要

A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog loggi ng module in the spoken dialog service, analyzing the data to identify trends and reporti ng the trends. The data may be presented in a visual form for easier consumption. The metho d may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize custom er retention.