METHOD FOR REQUESTING SERVICE IN USE OF REAL-TIME TWO-WAY COMMUNICATION WITH SERVICE CENTER SERVER

摘要

A system and method is provided for requesting service for an image formation apparatus using two-way real-time communication with a service center server. The method for requesting the service from the service center server providing services relating to an image formation apparatus by using a terminal apparatus connected to the image information apparatus includes the steps of inputting a connection command for connecting the terminal apparatus and the service center server, connecting the terminal apparatus and the service center server to perform two-way real-time communication, and requesting the service from the service center server through the terminal apparatus. Accordingly, the user can request and receive the service for the image formation apparatus by the use of the two-way real-time communication with the operator of the service center server.