| 摘要 |
A messenger call center system and a messenger call center processing method using the same are provided to reduce expenditure for supplying workers or securing space for the workers by performing marketing to information receivers registered in a messenger with a selective query. A wired/wireless customer client includes an Internet messenger program. A relay server is connected to the customer client through the wired/wireless network and includes a customer information database(350) storing information related to the customer client. The relay server includes an information receiver registering module(302), a messenger marketing module(306), a subscription module(304), a consultation module(308), a sales module(310) and an auction module(312). The information receiver registering module registers the customer clients approving to receive the information related to messenger marketing among the customer clients stored in the customer information database. The messenger marketing module provides a predetermined selective query to the registered customer clients through the Internet messenger program and performs a messenger marketing event by selecting a predetermined routine in response to an answer to the selective query. |
