System, method and computer program for interactive voice recognition scheduler, reminder and messenger

摘要

A system, method and computer program for automated appointment scheduling is provided. The system includes a computer linked to a voice messaging utility and to a database and the computer program of the present invention. The computer program defines a scheduling engine that includes a two-way interactive voice response engine, and that enables a user to place a call to the computer and book an appointment by means of a scheduling menu that includes one or more hierarchically defined menu options dynamically defined by the scheduling engine based on user input provided by the user. The computer program enables the scheduling of one or more appointments by users on a fully automated basis. A method of providing automated telephone appointment booking to one or more users is provided, as well as a method for one or more users to book an appointment via an automated telephone appointment booking attendant.