Measurement, reporting, and management of quality of service for a real-time communication application in a network environment

摘要

An example of a solution provided here comprises providing a measurement process including: (a) transmitting a test stream over a transmission path; and (b) measuring a quality-of-service indicator for a real-time communication application based on the transmitting; utilizing the measurement process, in continuously sampling a plurality of transmission paths in the real-time communication application's production environment; collecting data from the measurement process; comparing measured values to a threshold value; outputting a representation of compliance or non-compliance with the threshold value; and outputting a trend report based on the data; whereby the real-time communication application may be managed with reference to the threshold value. Such a solution may be selected for a Voice-over-Internet-Protocol application, a video conference application, or a speech-recognition application, to give some non-exclusive examples. One such example comprises measuring a speech-quality indicator for a Voice-over-Internet-Protocol application.