发明名称 METHOD AND APPARATUS FOR NATURAL LANGUAGE CALL ROUTING USING CONFIDENCE SCORE
摘要 PROBLEM TO BE SOLVED: To provide a method and apparatus for classifying spoken language into at least one of a plurality of categories. SOLUTION: In this method and apparatus, the spoken language is converted into a text and confidence score is provided to one word or a plurality of words at the time of conversion. The spoken language is classified into at least one category on the basis of (1) the degree of approximation among words at the time of the conversion of the spoken language and a word of at least one category and (2) the confidence score. For example, the degree of approximation is made the size of the cosine degree of similarity among the query vector display of the spoken language and the plurality of categories. The scores are generated to the plurality of categories respectively with optional selection and these scores are used for classifying the spoken language into at least one category. For example, the confidence score of a word constituted of a plurality of words can be calculated as the geometric means of confidence scores of respective words of the word constituted of the plurality of words. COPYRIGHT: (C)2006,JPO&NCIPI
申请公布号 JP2006039575(A) 申请公布日期 2006.02.09
申请号 JP20050219753 申请日期 2005.07.29
申请人 AVAYA TECHNOLOGY CORP 发明人 ERHART GEORGE W;MATULA VALENTINE C;SKIBA DAVID;TYSON NA'IM
分类号 G10L15/22;G06F17/30;G10L15/00;G10L15/18 主分类号 G10L15/22
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