Systems and methods for data collection and providing coupons at a point of return

摘要

Systems and methods are described for collecting data at a merchant's point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.

主权项

1. A method of processing a merchandise return comprising:
receiving information about a request to authorize a merchandise return made by a consumer; determining with one or more computer devices whether to offer a coupon to the consumer based at least in part on the merchandise return made by the consumer, and based at least in part on the consumer's return history, wherein the coupon incentivizes the consumer to make a purchase with at least a portion of a credit associated with the merchandise return; electronically transmitting a recommendation whether to offer the coupon to the customer; and providing the coupon to the customer based on the electronically transmitted recommendation to offer the coupon.