| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To provide an inquiry response system that can efficiently take over a response work by the takeover of status information besides at least part of search results and communication results. <P>SOLUTION: In response work on the inquiry response system comprising a first terminal for responding to a customer's inquiry and a second terminal capable of taking over inquiry information from the first terminal, the first terminal searches a database for information relating to the inquiry, communicates with another terminal, displays the search results and communication results on an information display part, records status information about the inquiry, and sends at least a part of the search results and communication results and the status information to another computer to take over the response, and the second terminal receives the information to take over the answering work. <P>COPYRIGHT: (C)2006,JPO&NCIPI</p> |
