| 摘要 |
A system is described for managing business processes by means of a computer system. These processes have a number of consecutive process phases, wherein one or more of these processes can be started and accessed through a plurality of input channels. A process management module can be started upon receipt of a request for a predetermined business process from each input channel. A process definition database comprises process definitions of the processes, each process definition describing the process phases and order of process phases to be executed to complete the process. An interface module handles communication between the input channels and the process management module, wherein the process management module comprises a control point handler, a case database for storing the status of each process managed by the system, and an entry database for storing data gathered during execution of process phases. Upon receipt of a request for a predetermined process from an input channel the control point handler is started to retrieve information on a first or next process phase of the predetermined process from the process definition database and to start the prosecution of the retrieved process phase. Data entered during prosecution of a process phase is stored in the entry database and the stored data which is to be used during execution of a retrieved process step, is retrieved from the entry database. After completion of the prosecution of each process phase the control of the process is returned to the control point handler, wherein after return of the control of the process, the control point handler updates the status of the respective process in the case database. A next process phase of the same process is retrieved from the process definition database and prosecution thereof is started by the control point handler if a continuation request is received from the input channel. The control point handler returns control to the interface module if a stop request is received from the input channel.
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