发明名称 |
Call center operations system |
摘要 |
A multi-call-center operations system is provided with a collective operator management device for determining an increase or a decrease in the number of operators in charge of outbound service at each of call centers and for transferring the resulting determination to an associated call center, and collectively manages at one location the number of operators in charge of outbound service at a plurality of call centers. The human resource of a call center and the facility resource dependent also on the number of operators are effectively used. Databases are also efficiently maintained and toll charges for calls to customers are minimized, thereby minimizing the overall cost of operating the call center.
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申请公布号 |
US2006008073(A1) |
申请公布日期 |
2006.01.12 |
申请号 |
US20050228196 |
申请日期 |
2005.09.19 |
申请人 |
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发明人 |
YOSHIZAWA ISAO;UEHARA KENICHIRO;SAKURADA KAZUYUKI |
分类号 |
H04M3/00;H04M3/51;H04M3/523;H04M3/60;H04M5/00;H04Q3/64 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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