| 摘要 |
The present invention relates to a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers. According to the present invention, in a web server, users are assigned with unique temporary IDs, which are automatically created using an IP and a session. It is thus possible to solve users' inconvenience of having to use a website simply, such as member subscription or login. An operator can assign temporary IDs to all users as soon as they access a web server through an operator server. Thus, the operator can first attempt a dialog to all visitors, and can transfer a variety of messages to the visitors. It enables positive marketing to users who visit the website, thus constructing rapid information transfer and reliability between the users and the operator. The operator can find out information, which is difficult for a user to find within the website, can instantly move the screen of the user sever, and can open a new window to the user. Furthermore, in a state where the operator logs in the operator server, if a user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm. It is unnecessary to download an additional program when using a website, such as dialog or chatting. |
