| 摘要 |
This invention allows users to chat online while displaying live webcam images of multiple selected users within an Internet chatroom environment. This technology is unique to the field because: 1) Java Programming Language is used, enabling the program to work across all platforms; 2) the number of users that are allowed to participate in the chatroom is not limited; 3) well-defined Internet standards are used to transfer and display files; 4) webcam images are automatically uniformly sized; 5) users can select the webcam images they want to view from a list of chatters. This invention also discloses a method of providing customer service and the corresponding system utilizing the above-mentioned technology, enabling a customer and representative to interact visually, orally, and/or textually via live webcam images, Voice over Internet Protocol, Instant Messaging System, and/or e-mail.
|
