Method and arrangement for exploiting user feedback during product start-up

摘要

The present invention relates to a method, an arrangement and a cellular network terminal with which it is possible to gather and analyze customer feedback received about a product or service. A user provides feedback by utilizing a two-dimensional evaluation field ( 31 ), which is presentable on a graphical display. The provided feedback is transferred via a data transmission network ( 20 ) into a product/service provider's database ( 22 ). The information in said database ( 22 ) is analyzed in real time, so that possible corrective measures can be initiated immediately when a problem appears.