Voice XML network gateway

摘要

A system ( 10 ) for controlling telecommunications calls includes a voice XML network gateway ( 12 ) including a voice interpreter module ( 20 ) and a call center server module ( 28 ) association with a telecommunications switch ( 58 ). The voice interpreter module ( 20 ) receives voice telecommunications signals, and the call center server module ( 28 ) receives call center telecommunications data signals. Interpreting circuitry ( 22, 24 ) interprets the voice telecommunications signals using the voice interpreter module in association speech recognition application (s) ( 16 ). Call center service providing ( 18 ) means provides call center service in response to the call center telecommunications data signals in association with call center application program(s). Control circuitry ( 26 ) associated with the telecommunications network server ( 12 ) controls the interpreting circuitry ( 20 ) and the call center providing means ( 28 ) in response to the flow of telecommunications calls from the telecommunications switch ( 58 ) according to the capabilities of the at least one speech recognition application ( 16 ) and the at least one call center application program ( 18 ).