发明名称 Apparatus and method for contacting a customer support line on customer's behalf and having a customer support representative contact the customer
摘要 A method is provided in an application server configured for responding to hypertext transport protocol (HTTP) requests. The method includes storing, in response to a first HTTP request, an XML document that specifies for a user, a call number of a second party. The stored XML document is retrieved based on a second HTTP request by the user. A first HTML document is generated based on the retrieved XML document. The first HTML document has instructions including the call number for accessing the second party. A second HTML document is generated based on a prescribed input received from the second party. The second HTML document has instructions for connecting the second party with the user. Hence, a user may speak with a called party without ever having to remain on hold.
申请公布号 US6973617(B1) 申请公布日期 2005.12.06
申请号 US20000577320 申请日期 2000.05.24
申请人 CISCO TECHNOLOGY, INC. 发明人 PARASU NAGENDRAN
分类号 G06F17/24;H04L29/08;H04M1/00;H04M3/42;(IPC1-7):G06F17/24 主分类号 G06F17/24
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