REMOTE ACCESS SYSTEM AND METHOD AND INTELLIGENT AGENT THEREFOR

摘要

The invention relates to remote access systems and methods using automatic speech recognition to access a computer system. The invention also relates to an intelligent agent resident on the computer system for facilitating remote access to, and receipt of, information on the computer system through speech recognition or text-to-speech read-back. The remote access systems and methods can be used by a user of the computer system while traveling. The user can dial into a server system which is configured to interact with the user by automatic speech recognition and text-to-speech conversion. The server system establishes a connection to an intelligent agent running on the user's remotely located computer system by packet communication over a public network. The intelligent agent sources information on the user's computer system or a network accessible to the computer system, processes the information and transmits it to the server system over the public network. The server system converts the information into speech signals and transmits the speech signals to a telephone operated by the user.