Fully integrated service manager with automatic flow-through interconnection

摘要

A system for supporting the management of an integrated communications provider (ICP), the system comprises: a computer processor means for inputting and processing information necessary to the management of an ICP; wherein the computer processor further comprises a graphical user interface for displaying information or data entry prompting requests to a human operator; a pre-order management component comprising instructions for retrieving customer service records from telecommunication service providers and parsing the customer service records into reports containing equivalent ICP services; a gateway for transferring information to and receiving information from telecommunication service providers; a service management component comprising instructions for creating and tracking work plans; wherein the work plans comprise a work activity event for performing installation or troubleshooting of each sub-model component of a telecommunications service provided by the ICP to a customer; a circuit management component comprising instructions for creating a hierarchal list comprising ICP on-net circuit assignments and off-net circuit assignments; wherein the circuit management component further comprises instructions for creating a cutover work plan; wherein the circuit management component further comprises an automatic means of receiving requests from trading partners of the ICP; wherein the requests from trading partners are either rejected or inserted into the hierarchal list and a design management component comprising instructions for automatically selecting a communications service model; decomposing the service model into sub-model components and creating a communications design therefrom; wherein the design management component further comprises instructions for automatically issuing service requests to ICP trading partners.