| 摘要 |
PROBLEM TO BE SOLVED: To identify each customer and to conduct a routing processing optimal to the identified customer, even if a plurality of customers use a same terminal. SOLUTION: A contact center server 14 comprises an image recognition portion 141 for recognizing the face image of a calling party transmitted simultaneously with a call when the call from a cellular phone 11 is received, an image data retrieval 142 for retrieving a face image data matched with the face image of the calling party among customer's face image data stored in an image data storage 15, a personal data retrieval 143 for retrieving a personal data corresponding to the face image data of the calling party among personal data stored in a personal data storage 16, a reception person terminal selector 144 for selecting one or more reception person terminals from reception person terminals 17<SB>1</SB>-17<SB>n</SB>based on the personal data of the calling party, and a call connector 145 for connecting the call from the cellular phone 11 to a reception person terminal capable of calling among reception person terminals selected at the reception person terminal selection portion 144. COPYRIGHT: (C)2006,JPO&NCIPI
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