User interface for how to use application of automated self service call center

摘要

A method of providing a verbal dialog interface for a caller to an automated self-service "how to use" call system. The method uses a combination of natural language and directed dialog techniques to permit callers to hear instructions through three paths: by saying the name of a topic, by selecting the topic from a menu, or by describing the topic. A playback feature permits the caller to control the pace of presentation of the dialog. Partitioning of the dialog into modules ensures that the caller remains on track during the dialog.