| 摘要 |
A method and systems architecture for allocating and adjusting service delivery resources in real-time on the basis of predicting associated financial profits and/or benefits to an organization. The method includes the steps of: a) determining service resource costs and characteristics, b) predicting service demand, c) setting service objectives are determined at step, d) determining a service capacity, e) setting associated service delivery rules, and f) allocating resources according to the business rules. Actual resource availability and service performance are monitored in real-time, and profitability of service performance is forecast based on real-time data and simulations. Results from profitability analysis are used to adjust predicted service demand, service objectives, service delivery rules and resource allocations in real-time.
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