发明名称 |
Routing call failures in a location-based services system |
摘要 |
A method and system for routing call failures in a location-based services system. A remote terminal is connected to a location-based services system and is used to generate a voice-based tailored request for information. The voice-based tailored request for information is interpreted with a voice recognition application and a natural language processing application. If the voice recognition application or the natural language processing application fail to determine the meaning of the tailored request for information to a predetermined level of accuracy then the remote terminal is routed to a call center.
|
申请公布号 |
US2005221812(A9) |
申请公布日期 |
2005.10.06 |
申请号 |
US20020133118 |
申请日期 |
2002.04.26 |
申请人 |
GAILEY MICHAEL L;PORTMAN ERIC A;HOLMES CHAD S;BURGISS MICHAEL J;SMITH ANGELA K |
发明人 |
GAILEY MICHAEL L.;PORTMAN ERIC A.;HOLMES CHAD S.;BURGISS MICHAEL J.;SMITH ANGELA K. |
分类号 |
G06F17/30;G06Q10/00;G06Q30/00;G10L13/00;G10L15/00;G10L15/08;G10L15/10;G10L15/18;G10L15/26;G10L15/28;G10L19/00;H04L29/08;H04M3/42;H04M3/493;H04W4/02;H04W76/02;(IPC1-7):H04Q7/20 |
主分类号 |
G06F17/30 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|