| 摘要 |
A computer system for handling problems encountered by users of a communications network is disclosed. The computer system comprises an input terminal for receiving requests from the users. Each request includes details of a problem. A pipeline receives the requests and processes them at different levels for determining an incremental solution at each tier. A knowledge base stores the request and is updated with the incremental solutions provided by the pipeline, until such time as a sufficient solution is found, which is stored in the knowledge base and returned to the user.
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