| 摘要 |
A network operation center is provided. The network operation center provides a message to a customer over a communication link and waits for a reply to the message from the customer. When the reply is received, the network operation center determines whether the reply indicated the customer is receptive to contact from a call center. If the reply indicates the customer is receptive, the network operation center provides a notification to the call center along with customer contact information. The call center contacts the customer based on the notification.
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