发明名称 |
System and method for efficient processing of service requests |
摘要 |
A method and system for efficient processing of service requests requires a user to access the system and identify himself/herself. The user can then enter a request for a service. The identity and access to the requested service is then validated against an enterprise database. At this time, the need for risk acceptance approval is also carried out. If necessary, the user and manager are then queried for risk acceptance approval. If approved, the request is time-date stamped and forwarded to a service provider. User and request data are saved to a business logistics tracking database. If necessary, the user's manager is notified when renewal of the service is required, prior to expiration of the service. If the renewal is approved the service is then renewed.
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申请公布号 |
US6941475(B1) |
申请公布日期 |
2005.09.06 |
申请号 |
US20010821991 |
申请日期 |
2001.03.30 |
申请人 |
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. |
发明人 |
ASSETTO GAYLE E.;MIDDLETON KAREN L.;GORDON BARTON W.;GAUDREAU JEROMEY JAMES |
分类号 |
G06F11/30;G06F15/173;G06Q10/00;G06Q40/00;(IPC1-7):G06F11/30;G06F17/60 |
主分类号 |
G06F11/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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