| 摘要 |
An on-hold message-playing device is connected to a business telephone system to play music and voice content, which is stored in memory and played back to callers who are placed on "hold". Voice elements are written by the provider company in collaboration with the customer, recorded and edited in the provider's production studio, and saved to the provider's electronic storage media. Customers are then able to access the provider interface via the Internet, select from the individual voice elements and available music tracks, and produce messages played from the device's audio output connected to the customer's telephone system. Depending on its configuration, the playback device receives these new productions either by a connection to the Internet, or to the Public Switched Telephone Network (PSTN). In the Internet-connected configuration the playback device periodically establishes a connection to the provider's server via the Internet and polls for any waiting message intended for that specific device. If a new message is waiting, the device downloads the new production data and stores them digitally. In the PSTN-connected configuration the device passively awaits an incoming call whereby data comprising the new production are downloaded. In either configuration, once the production download is complete, the voice and music elements are played by the device through a connection to the customer premises phone system, where they are then heard by callers who have been placed on hold.
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