发明名称 |
Session to track actual e-mail handling time |
摘要 |
A method and apparatus are provided for measuring a time of considering an e-mail message received by an agent of an automatic contact distribution system. The method includes the steps of detecting each opening and closing of the e-mail received by the agent, measuring an elapsed time between each detected opening and closing of the e-mail and summing the measured elapsed times between the openings and closings of the e-mail to provide a cumulative total time for preparing the response to the e-mail.
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申请公布号 |
US2005193071(A1) |
申请公布日期 |
2005.09.01 |
申请号 |
US20040788231 |
申请日期 |
2004.02.26 |
申请人 |
HOLLATZ MIKE;WESEN DAVID;HODSON JEFF;SUMNER ROGER |
发明人 |
HOLLATZ MIKE;WESEN DAVID;HODSON JEFF;SUMNER ROGER |
分类号 |
G06F15/16;G06Q10/00;(IPC1-7):G06F15/16 |
主分类号 |
G06F15/16 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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