| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a communication system for a call center in which operators for carrying out communication can mutually understand in the case of carrying out communication via a network and to provide a server system and a communication program used for the communication system. <P>SOLUTION: An on-line sales system in which a customer side personal computer 2 and a sales side personal computer 1 are connected via the Internet and commodities / services are purchased on line via a Web site, includes: a microphone-attached headphone 10 connected to at least the sales side personal computer 1; a CCD camera 11 connected to at least the sales side personal computer 1; a communication program 18 by which the customer side and the sales side can make a speech via the headphone 10; and a means for downloading the communication program 18 to the customer side personal computer, wherein the communication program 18 is provided with a function of displaying an image of a person photographed by the CCD camera 11 and a function of outputting a voice inputted via the headphone 10. <P>COPYRIGHT: (C)2005,JPO&NCIPI |
