SYSTEMS AND METHODS FOR AUTOMATED COMPUTER SUPPORT

摘要

Systems and methods for providing automated computer support are described herein. One described method are receiving a plurality of snapshots (206) from a plurality of computers (202), storing the plurality of snapshots in a data store, and creating an adaptive reference model based at least in part on the plurality of snapshots. The described method further comparing at least one of the plurality of snapshots to the adaptive reference model, and identifying at least one anomaly (210) based on the comparison.