发明名称 |
Methods and apparatus for context and experience sensitive prompting in voice applications |
摘要 |
Systems and techniques for improved user prompting. A system according to one aspect of the invention includes a central server hosting various modules providing services to users. The modules suitably employ voice recognition in order to interpret user inputs. Each module has access to user information that includes information indicating the user's experience with each function of each module. When a module needs to issue a prompt to the user, it retrieves and examines the user information to determine the user's experience with the module and function. Suitably, each module is operative to categorize a user as belonging to an experience category, such as novice, intermediate and expert based on the user's level of experience with the function. The module selects a prompt associated with the user's level of experience with the function and presents it to the user.
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申请公布号 |
EP1562179(A1) |
申请公布日期 |
2005.08.10 |
申请号 |
EP20050250565 |
申请日期 |
2005.02.02 |
申请人 |
AVAYA TECHNOLOGY CORP. |
发明人 |
COOPER, ROBERT S.;SANDERS, DEREK;TOKAREV, VLADIMIR SERGEYEVICH |
分类号 |
G10L15/22;G10L15/26;(IPC1-7):G10L15/22 |
主分类号 |
G10L15/22 |
代理机构 |
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主权项 |
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地址 |
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