| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a technique for reducing loads on both the user side and the support side in supporting operation of a device. <P>SOLUTION: Use of the device is supported online. Then, a client equipped with the device is first connected to a server for user support for supporting the use of the device online, and next the client transmits device information capable of specifying the type of the device and use environment information expressing the use environment of the device to the server for user support. Finally, device support information for supporting the use of the device provided for the client is generated by using the information transmitted to the server for user support, and the device support information is transmitted to the client. <P>COPYRIGHT: (C)2005,JPO&NCIPI |
