发明名称 |
Method and system for defining call transfer rules for directory assistance |
摘要 |
A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a listing of names and associated directory numbers to determine if there is a match. A directory number associated with the matched name can be processed according to translation attributes to determine a dialable number. The dialable number can be sent to a telephony switch to transfer the call.
|
申请公布号 |
US6917677(B2) |
申请公布日期 |
2005.07.12 |
申请号 |
US20020083225 |
申请日期 |
2002.02.26 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
DA PALMA WILLIAM V.;DAVIS BRENT L.;GHASEMI REZA;LAURIA JOHN R.;MICHELINI VANESSA V.;SULLIVAN SIBYL C. |
分类号 |
H04M3/493;(IPC1-7):H04M3/493 |
主分类号 |
H04M3/493 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|